Helpline

Welcome to the dedicated FESCO Helpline page on fescoonlinebills.pk, your comprehensive resource for connecting with Faisalabad Electric Supply Company (FESCO) customer support. Whether you’re experiencing a power outage, have a billing inquiry, or need to register a complaint, this guide provides all the essential contact information to ensure you receive prompt and efficient assistance. Our aim is to make your experience with FESCO as smooth as possible, helping you navigate their services with ease.

Direct Contact Channels for Immediate Assistance

FESCO offers several direct channels for customers to reach out for support. These channels are designed to address a variety of concerns, from technical issues to general inquiries.

FESCO Helpline Number

For immediate assistance with power outages, technical faults, or any urgent concerns, the primary FESCO helpline number is available 24/7. This dedicated line ensures that you can report issues and get help without delay.

  • Helpline (General/Technical): 118

FESCO UAN (Universal Access Number)

FESCO also provides a toll-free Universal Access Number (UAN) for customer convenience. This number is ideal for general inquiries and situations where you prefer not to incur call charges.

  • UAN (Toll-Free): 0800-66554

FESCO SMS Complaint Service

For a quick and convenient way to register complaints, FESCO offers an SMS service. This allows you to report issues directly from your mobile phone.

  • SMS Complaint Service: 8118
  • To send an SMS complaint, type your reference number, followed by your complaint, and send it to 8118.

FESCO Complaint Numbers and Central Complaint Center

If you need to lodge a formal complaint or require more detailed assistance regarding an ongoing issue, FESCO’s Central Complaint Center is equipped to handle your concerns.

  • Central Complaint Center Numbers: 041-9220290, 041-9220618

FESCO Head Office and Specific Department Contacts

For administrative matters, detailed inquiries, or specific departmental assistance, you can reach out to the FESCO Head Office or relevant departments.

FESCO Head Office Address and Contact

The FESCO Head Office serves as the central administrative hub for the company. For official correspondence or in-person visits, the address is provided below.

  • Head Office Phone Numbers: +92 (41) 9220184, +92 (41) 9220229
  • Head Office Address: West Canal Road, Abdullah Pur, Faisalabad, Punjab, Pakistan.

Billing Inquiries

For any questions related to your FESCO bill, including discrepancies, payment issues, or tariff explanations, you can contact the billing department directly.

  • Billing Inquiries Phone: 041-9220210
  • Billing Fax: 041-9220240
  • Billing Email: [email protected]

Online Portals for Enhanced Customer Service

FESCO leverages online platforms to provide customers with convenient access to various services and complaint management systems.

Official FESCO Website

The official FESCO website is a valuable resource for information, e-services, and updates.

Customer Complaint Management System (CCMS)

The Customer Complaint Management System (CCMS) allows you to register and track your complaints online, providing transparency and efficiency in the resolution process.

Wafaqi Muhtasib (Ombudsman) Complaints

In cases where your complaint requires further escalation, the Wafaqi Muhtasib (Federal Ombudsman) portal is available for redressal.

•Wafaqi Muhtasib Portal: https://complaints.mohtasib.gov.pk/

FESCO Service Areas

FESCO proudly serves a wide range of cities and regions, ensuring electricity supply to millions of customers. The primary service areas include:

  • Faisalabad
  • Jhang
  • Toba Tek Singh
  • Chiniot
  • Bhakkar
  • Sargodha
  • Khushab
  • Mianwali

Conclusion

We hope this comprehensive guide to the FESCO helpline and contact information proves useful for all your needs. By utilizing these resources, you can effectively communicate with FESCO and resolve any electricity-related concerns. Remember, fescoonlinebills.pk is committed to providing you with accurate and up-to-date information to enhance your experience as a FESCO customer. For any queries regarding your FESCO bill or services, do not hesitate to use the provided contact details.